Please read before proceeding with your purchase:
1. Free Sample Recommended
Try to see a product sample before proceeding with your purchase to make sure the colour, texture and touch matches your expectations. Every effort is made to make sure our product imagery reflects the product as accurately as possible, however the differences in screen settings, house lightings etc. can influence the way the product appears on your screen.
2. Colours Batch differences
There is a slight possibility that the colours of two different separate carpet pieces may be different. We are happy to check the colour match for you, if you are considering buying two of the same products or if you are buying again to match your current floor.
3. Room Size Filter
We recommend that you use our Room-Size filter to view the most relevant selection of products in terms of sizing. Most people measuring your room can round-up the measurements unnecessarily, for example you could be told that your room requires a 4m width carpet when your room only needs a 3.50m width. Our remnants come in various widths, so it is beneficial to add in your exact sizes that will help to show a possibly larger selection of ranges available matching your sizing.
4. Narrower Widths Possibility
Please note that some of our carpets listed as 4m or 5m widths can be slightly narrower (up to 5cm) due to industry wide tolerances applied in their production. Feel free to contact us if you require your piece to be exactly the stated width so we can confirm the dimensions for you. All other widths are listed accurately.
5. Nearest 5cm lengths
If you are considering a remnant that is listed to be up to 5cm shorter for your room, then we are happy to measure that piece again for you to the reconfirm the measurements.
6. Create your own rug
We intend to take one week when making a rug from one of carpets; however it is possible for the time to take up to 3 weeks.
7. Stain guard Protection
If you select the stain guard protection then your carpet is not applicable for next day delivery since it takes 24 hours to perform the stain guard treatment.
8. Don’t book your fitter before delivery
Please note the delivery can arrive anytime from 8am to 6pm and it is possible for delays occasionally so we advise to not book a carpet fitter until you have received your carpet.
9. Kerbside Deliveries
All deliveries are arranged to be ‘kerbside’ so you are responsible for taking the item(s) from the delivery vehicle to your premises. Although most drivers are happy to help but they are not obliged to do so. If you will need assistance taking the item(s) to your premises, then please highlight this when placing your order- please note that an additional cost may apply.